1) Parties & Role of Murafeek

Murafeek provides a discovery and connection platform (the “Service”) that lists Business Partners and enables Users to find, contact, and engage with them. Murafeek is not a seller, agent of record, or provider of Partner services and assumes no responsibility for their availability, pricing, quality, safety, legality, or compliance.

2) Definitions

• Platform / Murafeek: The company operating the Service.
• Partner: A business account (e.g., restaurant, shop, salon, clinic, mechanic, activity provider) presenting offerings on the Platform.
• User: An individual using the Platform to discover or interact with Partners.

3) Accounts & Eligibility

• Users must be at least 16 (or older if required by local law). Partners must be legally authorized businesses.
• You are responsible for safeguarding your credentials and all activity under your account.
• Murafeek may at its sole discretion suspend, limit, or terminate any account (user or partner) and remove or restrict access to any content without prior notice if it reasonably believes these Terms are violated, unlawful or fraudulent activity occurred, or conduct harmful to the Platform, its users, partners, or reputation is present.

4) Partner Obligations

• Provide accurate, lawful, non-misleading information (business identity, licenses, prices, availability, terms).
• Deliver services and handle complaints, warranties, refunds, taxes, and regulatory duties directly with Users.
• Use content you own or are licensed to use. You grant Murafeek a worldwide, non-exclusive, royalty-free license to host, display, and promote your listings.

5) User Responsibilities

• Use the Platform lawfully; do not post unlawful, infringing, deceptive, or harmful content.
• When reviewing Partners, be fair and factual. We may moderate or remove content that violates these Terms.
• Engagements (bookings, purchases, communications) with Partners are between you and the Partner.

6) Transactions, Fees & Payment

• Some Partner features may be paid (e.g., subscriptions, promoted listings). Fees are non-refundable unless required by law or stated otherwise.
• Payments (if any) may be processed by third-party providers; Murafeek does not store full card details.
• Any offers or discounts are provided by Partners under their own terms.

7) Platform License & IP

• Murafeek owns the Platform and its IP. Do not copy, scrape, reverse engineer, or frame the Service without written permission.
• Users retain ownership of their content and grant Murafeek a license to use it for operating and improving the Service.

8) No Warranties; Partner Responsibility

The Service is provided “as is” and “as available.” Murafeek disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. Partners are solely responsible for their services, compliance, safety, and customer care.

9) Liability Limitation

To the maximum extent permitted by law, Murafeek is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, nor for any acts or omissions of Partners. Where such limits are not allowed, our liability is capped at the amount you paid us for the Service in the preceding 12 months (if any).

10) Indemnity

Partners and Users agree to indemnify and hold harmless Murafeek from claims arising out of their content, conduct, or transactions with each other.

11) Termination

You may stop using the Platform at any time. We may suspend or terminate access for violations or legal reasons, and we may retain, hide, or delete content as needed to protect the Platform and comply with law.

12) Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction where Murafeek operates, without regard to conflict-of-law rules. Consumers may benefit from mandatory protections of their local laws.

13) Changes

We may update these Terms. The “Last updated” date reflects the current version.

Privacy Policy (Users & Partners)

We process personal data under applicable laws, including GDPR where relevant.

1) Data We Process

• Users: account data (name, email, hashed password), preferences, activity logs, IP/device, approximate location, content (reviews, photos, messages).
• Partners: legal/business details, contact data, listing content, subscription status, invoices, payment metadata (processed by payment providers).
• Cookies & similar tech: see Cookie Policy.

2) Purposes & Legal Bases

• Provide & maintain the Service (contract necessity).
• Safety, fraud prevention, moderation, analytics (legitimate interests).
• Essential communications about your account (contract necessity); marketing with consent where required.
• Legal obligations (e.g., tax, compliance requests).

3) Sharing

• Service providers (hosting, email, analytics, payments) under data-processing agreements.
• Partners when you interact with their listings (e.g., booking, inquiry, redeeming an offer).
• Authorities when required by law or to protect rights and safety.

4) International Transfers

Where data leaves your region, we use appropriate safeguards (e.g., Standard Contractual Clauses) and conduct assessments where needed.

5) Retention

We keep data only as long as necessary for the purposes above or as required by law. You can request deletion of your account.

6) Your Rights

• Access, rectification, erasure, restriction, objection, portability.
• Withdraw consent without affecting prior processing.
• Lodge a complaint with your supervisory authority.

7) Security

Technical and organizational measures (encryption in transit, access controls, monitoring). No method is 100% secure.

8) Children

Not intended for children under 16. Contact us if a child’s data was provided.

9) Contact

info@murafeek.com

10) Changes

We will update this policy as needed and post the effective date.

Cookie Policy

Cookies help run and improve the Platform. Some are essential; others are optional and require consent.

1) Types

• Essential: authentication, security, load balancing.
• Preferences: language, UI choices.
• Analytics: usage statistics and performance.
• Marketing: campaign measurement and relevance (with consent).

2) Controls

• Manage via our consent banner and your browser settings.

3) Third Parties

Providers (e.g., analytics, maps, payments) may set cookies; see their policies.

4) Retention

Session cookies expire on close; persistent cookies may last 1 day to 24 months unless deleted earlier.