Terms of Service • Privacy Policy • Cookie Policy

Last Updated: March 7, 2026

Support: support@murafeek.com

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Terms of Service

Acceptance of Terms

By downloading, installing, accessing, browsing or using the Murafeek application (“App”) or any associated website or services (collectively the “Platform”), you (“User”) expressly and unconditionally agree to be bound by these Terms of Service (“Terms”), the Privacy Policy and the Cookie Policy in their entirety, as they may be amended from time to time. If you do not agree with any provision of these documents, you must immediately cease all use of the Platform and delete the App from your device(s). Continued use constitutes acceptance of any updates or changes.

1. Nature of the Platform – No Service Provider Role

Murafeek is a purely technical discovery, listing, directory and communication platform registered and operating in the Arab Republic of Egypt. Murafeek does not provide, sell, offer, control, guarantee, broker, insure, supervise, manage or otherwise participate in any goods, services, experiences or transactions offered or provided by third-party businesses (“Partners” or “Services”).

The only contractual relationship created through the Platform exists between Murafeek and each Partner/Service. There is no contractual, agency, employment, joint venture, partnership or any other legal relationship between Murafeek and any User, nor between Users and Partners/Services. All interactions, bookings, payments, services, quality, safety, performance and outcomes are solely between Users and Partners/Services at their own exclusive risk and responsibility.

2. Partner/Service Obligations – Accuracy, Updates and Quality

Each Partner/Service is contractually bound to Murafeek to provide and continuously maintain accurate, truthful, current, complete, non-misleading and high-quality information at all times. This obligation includes, without limitation:

• Current and correct pricing, availability, opening hours, service details, location, contact information and any other published content
• High-quality, real, representative and up-to-date photos, videos and other media that accurately reflect the business, premises and services offered
• Full compliance with all applicable Egyptian laws, regulations, licenses, permits, health & safety standards, tax obligations and industry requirements

Partners must promptly notify Murafeek (within 24 hours) of any material change affecting their listing (including but not limited to price changes, availability modifications, service alterations, closures, relocation or any other update) and provide updated materials immediately upon request. Failure to keep information accurate, current and truthful constitutes a material breach of the Partner agreement and may result in immediate suspension, removal or termination of the listing without refund, compensation or prior notice.

3. No Liability for Partner/Services – User Bears All Risk

Murafeek expressly disclaims any and all liability for any aspect of Partner/Services, including but not limited to:

• Quality, safety, legality, accuracy, authenticity, pricing, availability, performance, delivery or suitability of any service or experience
• Any damage, injury, loss, theft, dissatisfaction, complaint, dispute, claim, delay or consequence arising from or related to any Partner/Service
• Any refund, compensation, remedy, resolution or assistance requested by a User from a Partner/Service

All payments, bookings and financial transactions between Users and Partners/Services occur directly between them outside of the Murafeek Platform. Murafeek does not process, facilitate, mediate, escrow, guarantee or have access to any User payments. Users engage with Partners/Services entirely at their own risk.

4. User Protection and Assistance in Disputes

Murafeek is committed to protecting its Users and upholding high standards of quality and trustworthiness on the Platform. If a User reports a legitimate issue with a Partner/Service (such as material mismatch between the listing and reality, significantly poor service quality, misleading information, safety concerns or breach of published terms), Murafeek will, in good faith, conduct a fair and reasonable investigation.

Following the investigation, Murafeek may (at its sole and absolute discretion) take appropriate measures to support the affected User, including but not limited to:

• Requesting clarification, explanation, evidence or corrective action from the Partner/Service
• Removing, editing or amending misleading, inaccurate or non-compliant content
• Suspending or permanently terminating the Partner/Service listing
• Assisting the User in communicating directly with the Partner/Service

This assistance is provided voluntarily and as a goodwill gesture. It does not create any legal obligation, warranty, duty of care, guarantee of outcome or liability on the part of Murafeek. Murafeek is not required to intervene, resolve disputes or provide compensation. Users remain responsible for pursuing any claims directly against the Partner/Service.

5. Partner Subscriptions – Strict No-Refund Policy

All subscription fees paid by Partners/Services are final, non-refundable and non-cancellable under any circumstances, including (but not limited to) termination, suspension, removal, voluntary withdrawal, dissatisfaction, change of business circumstances or any other reason. Access to the Platform continues only until the end of the paid subscription period. Upon expiry, the Partner/Service listing and all related access are automatically and permanently deactivated without notice, refund, extension, pro-rata compensation or any other remedy.

6. Platform Rights & Enforcement

Murafeek reserves the right, at any time and in its sole and absolute discretion, without prior notice or liability, to:

• Block, suspend, restrict, limit, terminate, deactivate or permanently ban any Partner/Service or User account
• Remove, edit, hide, modify, delete or reject any content, listing, review, photo, rating, profile or other material
• Take any other action it deems necessary or appropriate

Such actions may be taken in response to (including but not limited to):

• False, misleading, inaccurate, outdated or incomplete information
• Fake, paid, abusive, offensive, inappropriate, defamatory, discriminatory, hateful, spam or advertising content in reviews, comments or listings
• Violation of these Terms, suspected fraud, illegal activity, misuse or complaints
• Negative impact on the Platform, other Users, Partners or the reputation of Murafeek

7. No Warranties – “As Is” Basis

The Platform is provided “as is” and “as available” without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, availability or uninterrupted operation. Murafeek does not warrant that the Platform will meet your requirements or be error-free.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Murafeek, its owners, officers, directors, employees, affiliates, agents, licensors and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages of any kind, even if advised of the possibility of such damages, arising from or in connection with:

• Use of or inability to use the Platform
• Any interaction, transaction or service provided by any Partner/Service
• Technical malfunctions, delays, errors, omissions, viruses, data loss or interruptions
• Any decision or action based on information obtained through the Platform

The total aggregate liability of Murafeek, if any, shall in no event exceed the amount paid by the affected party to Murafeek in the twelve (12) months preceding the claim (or zero if no payment was made).

9. Governing Law & Jurisdiction

These Terms are governed exclusively by the laws of the Arab Republic of Egypt, without regard to conflict of laws principles. Any dispute, claim or controversy shall be submitted exclusively to the courts of Cairo, Egypt.

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Privacy Policy

Murafeek complies with the Egyptian Personal Data Protection Law No. 151 of 2020 (as applicable) and collects only the minimal data strictly necessary to operate the Platform:

• Name and email address (if voluntarily provided by User or Partner)
• Reviews, photos, ratings and other content submitted by Users
• Partner billing information, business details and contact information
• Approximate location data (required for full and proper functionality of the App; Users may disable location services in their device settings, but certain features – including map-based discovery, distance calculations and location-specific recommendations – may not function correctly or at all without it)

We do not collect: IP addresses, precise geolocation without explicit consent, payment card details (handled exclusively by external payment providers), or any unnecessary personal data.

Purposes of processing: operation and improvement of the Platform, security, fraud prevention, customer support, service notifications and analytics for internal use only.

Data sharing: We share data only with essential technical service providers (hosting, cloud storage, email delivery) and when required by Egyptian law, court order or governmental authority.

License to use User and Partner content: By submitting reviews, photos, ratings, logos, descriptions or any other content to the Platform, both Users and Partners grant Murafeek a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, display, modify, distribute, create derivative works from and publicly perform such content for the purposes of operating, promoting, advertising and improving the Platform and its services. This includes (but is not limited to) displaying content in the App, on the website, in marketing materials, social media posts, advertisements and promotional campaigns.

Your rights under Egyptian law: You may request access, correction or deletion of your personal data at any time by emailing support@murafeek.com. We will respond within the time required by applicable law.

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Cookie Policy

We use only strictly necessary cookies and similar technologies for the following purposes:

• Authentication and session management
• Basic performance, stability and security of the Platform
• Language preference (if applicable)

No advertising, tracking, behavioral analysis, marketing or third-party analytics cookies are used. You can manage, block or delete cookies in your browser settings at any time. Note that disabling cookies may limit certain functionality of the Platform.

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