Terms of Service • Privacy Policy • Cookie Policy

Last Updated: March 7, 2026

Support: support@murafeek.com

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Terms of Service

1. Nature of the Platform

Murafeek is a purely technical discovery, listing, directory and communication platform registered and operating in the Arab Republic of Egypt. Murafeek does not provide, sell, offer, control, guarantee, broker, insure, supervise, manage or otherwise participate in any goods, services, experiences or transactions offered or provided by third-party businesses (“Partners” or “Services”).

The only contractual relationship created through the Platform exists between Murafeek and each Partner/Service. There is no contractual, agency, employment, joint venture, partnership or any other legal relationship between Murafeek and any User, nor between Users and Partners/Services. All interactions, bookings, payments, services, quality, safety, performance and outcomes are solely between Users and Partners/Services at their own exclusive risk and responsibility.

2. Partner/Service Obligations

Each Partner/Service is contractually bound to Murafeek to provide and continuously maintain accurate, truthful, current, complete, non-misleading and high-quality information at all times. This obligation includes, without limitation:

• Current and correct pricing, availability, opening hours, service details, location, contact information and any other published content
• High-quality, real, representative and up-to-date photos, videos and other media that accurately reflect the business, premises and services offered
• Full compliance with all applicable Egyptian laws, regulations, licenses, permits, health & safety standards, tax obligations and industry requirements

Partners must promptly notify Murafeek (within 24 hours) of any material change affecting their listing and provide updated materials immediately upon request. Failure to keep information accurate, current and truthful constitutes a material breach of the Partner agreement and may result in immediate suspension, removal or termination of the listing without refund, compensation or prior notice.

3. No Liability for Partner/Services

Murafeek expressly disclaims any and all liability for any aspect of Partner/Services, including but not limited to:

• Quality, safety, legality, accuracy, authenticity, pricing, availability, performance, delivery or suitability of any service or experience
• Any damage, injury, loss, theft, dissatisfaction, complaint, dispute, claim, delay or consequence arising from or related to any Partner/Service
• Any refund, compensation, remedy, resolution or assistance requested by a User from a Partner/Service

All payments, bookings and financial transactions between Users and Partners/Services occur directly between them outside of the Murafeek Platform. Murafeek does not process, facilitate, mediate, escrow, guarantee or have access to any User payments. Users engage with Partners/Services entirely at their own risk.

4. User Protection and Assistance in Disputes

Murafeek is committed to protecting its Users and upholding high standards of quality and trustworthiness on the Platform. If a User reports a legitimate issue with a Partner/Service (such as material mismatch between the listing and reality, significantly poor service quality, misleading information, safety concerns or breach of published terms), Murafeek will, in good faith, conduct a fair and reasonable investigation.

Following the investigation, Murafeek may (at its sole and absolute discretion) take appropriate measures to support the affected User, including but not limited to:

• Requesting clarification, explanation, evidence or corrective action from the Partner/Service
• Removing, editing or amending misleading, inaccurate or non-compliant content
• Suspending or permanently terminating the Partner/Service listing
• Assisting the User in communicating directly with the Partner/Service

This assistance is provided voluntarily and as a goodwill gesture. It does not create any legal obligation, warranty, duty of care, guarantee of outcome or liability on the part of Murafeek. Murafeek is not required to intervene, resolve disputes or provide compensation. Users remain responsible for pursuing any claims directly against the Partner/Service.

5. Partner Subscriptions

All subscription fees paid by Partners/Services are final, non-refundable and non-cancellable under any circumstances, including (but not limited to) termination, suspension, removal, voluntary withdrawal, dissatisfaction, change of business circumstances or any other reason. Access to the Platform continues only until the end of the paid subscription period. Upon expiry, the Partner/Service listing and all related access are automatically and permanently deactivated without notice, refund, extension, pro-rata compensation or any other remedy.

6. Platform Rights & Enforcement

Murafeek reserves the right, at any time and in its sole and absolute discretion, without prior notice, explanation or liability, to:

• Block, suspend, restrict, limit, terminate, deactivate or permanently ban any Partner/Service or User account
• Remove, edit, hide, modify, delete or reject any content, listing, review, photo, rating, profile or other material
• Take any other action it deems necessary or appropriate to protect the Platform, its Users or its reputation

Any such decision is final and binding. Banned or suspended parties have no right of appeal, reinstatement, refund or compensation unless otherwise determined by Murafeek in its absolute discretion. Such actions may be taken in response to, including but not limited to:

• False, misleading, inaccurate, outdated or incomplete information
• Fake, paid, abusive, offensive, inappropriate, defamatory, discriminatory, hateful, spam or advertising content in reviews, comments or listings
• Violation of these Terms, suspected fraud, illegal activity, misuse or complaints
• Negative impact on the Platform, other Users, Partners or the reputation of Murafeek

7. User Accounts

Users may register a personal account to access additional features of the Platform. By creating an account, you agree to:

• Provide accurate, current and complete registration information
• Maintain the confidentiality of your login credentials
• Accept full responsibility for all activities that occur under your account
• Notify Murafeek immediately of any unauthorized access or security breach

Murafeek reserves the right to terminate or suspend any account at any time and for any reason, including violation of these Terms, without prior notice or liability. Upon account deletion (whether by the User or by Murafeek), your personal data will be handled in accordance with our Privacy Policy and applicable Egyptian law.

Account deletion: Users may delete their account at any time directly within the app via Settings → Account → Delete Account. Upon deletion, personal data is permanently removed within 30 days in accordance with our Privacy Policy.

8. User-Generated Content

Users may submit reviews, ratings, photos and other content to the Platform (“User Content”). By submitting User Content, you confirm that it is accurate, honest, based on genuine personal experience, and does not violate any applicable law or third-party rights.

Murafeek maintains the following safeguards for User Content:

• Users may report any content they believe to be inappropriate, false or abusive using the in-app report function
• Users may block other users whose content they find objectionable
• Murafeek reviews reported content and may remove, edit or reject any content that violates these Terms
• Abusive, repeat-offending or fraudulent accounts may be permanently banned without notice

Murafeek does not pre-screen all User Content but reserves the right to remove any content at its sole discretion. For support or to report content concerns, contact support@murafeek.com.

9. Age-Restricted Content

Some venues listed on the Platform may serve or sell alcohol or other age-restricted products and services. Murafeek merely lists such venues for informational purposes and does not facilitate, promote or encourage the purchase or consumption of alcohol or any age-restricted product. Users are solely responsible for complying with all applicable local laws and age restrictions in their jurisdiction. By using the Platform, you confirm that you are of legal age to access age-restricted content in your country of residence or the country in which you are currently located.

10. Age Requirements and Children’s Privacy

The Platform is intended for users aged 16 and older. By using the Platform, you confirm you meet this requirement. Users under 16 may not use the Platform without verifiable parental or legal guardian consent. Murafeek does not knowingly collect personal data from children under 16. If we become aware of such collection, we will delete the data immediately. To report a concern, contact support@murafeek.com.

11. No Warranties

The Platform is provided “as is” and “as available” without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, availability or uninterrupted operation. Murafeek does not warrant that the Platform will meet your requirements, be error-free, or be free from viruses or other harmful components.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Murafeek, its owners, officers, directors, employees, affiliates, agents, licensors and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages of any kind, even if advised of the possibility of such damages, arising from or in connection with:

• Use of or inability to use the Platform
• Any interaction, transaction or service provided by any Partner/Service
• Technical malfunctions, delays, errors, omissions, viruses, data loss or interruptions
• Any decision or action based on information obtained through the Platform

The total aggregate liability of Murafeek, if any, shall in no event exceed the amount paid by the affected party to Murafeek in the twelve (12) months preceding the claim (or zero if no payment was made).

13. Governing Law & Jurisdiction

These Terms are governed exclusively by the laws of the Arab Republic of Egypt, without regard to conflict of laws principles. Any dispute, claim or controversy arising out of or relating to these Terms or the use of the Platform shall be submitted exclusively to the competent courts of Cairo, Egypt.

14. Acceptance of Terms

By accessing or using the Platform, you agree to these Terms of Service, Privacy Policy and Cookie Policy. If you do not agree, do not use the Platform.

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Privacy Policy

Murafeek is committed to protecting your privacy and complies with the Egyptian Personal Data Protection Law No. 151 of 2020 and its Executive Regulations (Decree No. 816 of 2025), as applicable. This Privacy Policy explains how we collect, use, store and protect your personal data when you use the Platform.

1. Data We Collect

Murafeek collects only the minimal data strictly necessary to operate the Platform:

• Name and email address — only if voluntarily provided during account registration or when contacting support
• Reviews, photos, ratings and other content submitted by Users
• Partner billing information, business details and contact information (Partners only)
• Approximate location data — collected only when the App is actively open and in use, solely for map-based discovery, distance calculations and location-specific recommendations. Users may disable location services in device settings at any time; certain features may not function fully without it
• Basic technical and diagnostic data (device type, operating system, app version, crash logs) — used solely for app stability and improvement

2. Data We Do NOT Collect

We explicitly do not collect:

• IP addresses for user profiling or long-term storage — technical IP data may be transiently processed by our infrastructure but is not retained or associated with individual user records
• Precise or continuous geolocation — location is only accessed when the App is actively open
• Payment card details or financial data (handled exclusively by external payment providers)
• Sensitive personal data as defined by Egyptian law (health data, religious beliefs, political opinions, biometric data, etc.)
• Any data from children under 16 without verifiable parental consent

3. Purposes of Processing

We process personal data only for the following specific and declared purposes:

• Operation, maintenance and improvement of the Platform
• User account management and authentication
• Customer support and responding to inquiries
• Security, fraud prevention and enforcement of these Terms
• Service notifications directly related to your use of the Platform
• Internal analytics for platform improvement — no data is sold, rented or shared for third-party marketing purposes

4. Third-Party Services and AI

Murafeek uses a limited number of essential third-party technical service providers (hosting, cloud storage, email delivery) solely to operate the Platform. These providers are contractually bound to process data only on our behalf and in accordance with this Privacy Policy.

We do not share personal data with any third-party AI systems, machine learning platforms or data brokers. No personal data collected through the Platform is used to train, fine-tune or improve any external AI model. Any future use of AI or automated processing that involves personal data will be explicitly disclosed and will require your prior consent.

5. Data Retention

We retain personal data only for as long as strictly necessary to fulfil the purposes for which it was collected, in accordance with Egyptian Personal Data Protection Law No. 151 of 2020:

• Active account data: retained for the duration of your account and for up to 30 days following account deletion, after which it is permanently and irreversibly deleted
• User-submitted content (reviews, photos, ratings): retained until deleted by the User or by Murafeek in accordance with these Terms
• Technical and diagnostic data: retained for a maximum of 90 days, after which it is automatically purged
• Partner business data: retained for the duration of the active partnership and for up to 30 days following termination

Where data is retained beyond its original purpose for legitimate legal or security reasons, it is anonymised in a form that does not permit identification of the data subject.

6. Data Sharing

We share personal data only in the following strictly limited circumstances:

• With essential technical service providers — only to the extent necessary for platform operation, and only with providers bound by appropriate data processing agreements
• When required by Egyptian law, a valid court order or a competent governmental or regulatory authority
• In connection with any merger, acquisition or sale of Murafeek’s assets — Users will be notified in advance

We do not sell, rent, trade or otherwise transfer your personal data to any third party for marketing, advertising or commercial purposes. Ever.

7. License to Use User and Partner Content

By submitting reviews, photos, ratings, logos, descriptions or any other content to the Platform, both Users and Partners grant Murafeek a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, display, modify, distribute, create derivative works from and publicly perform such content solely for the purposes of operating, promoting, advertising and improving the Platform. This includes displaying content in the App, on the website, in marketing materials, social media and promotional campaigns. This license survives account deletion to the extent that content has been publicly shared or incorporated into Platform materials.

8. Your Rights Under Egyptian Law

In accordance with Egyptian Personal Data Protection Law No. 151 of 2020, you have the following rights:

• Right of access: to request confirmation of whether we process your personal data and to receive a copy
• Right of correction: to request correction of any inaccurate or incomplete personal data
• Right of deletion: to request permanent deletion of your personal data, subject to any overriding legal obligations. You may also delete your account directly within the app via Settings → Account → Delete Account
• Right to withdraw consent: to withdraw your consent to data processing at any time, without affecting the lawfulness of prior processing
• Right to object: to object to processing of your personal data where it conflicts with your fundamental rights and freedoms

To exercise any of these rights, contact us at support@murafeek.com. We will respond within the timeframe required by applicable Egyptian law. We may request proof of identity before processing your request.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss or destruction. These measures are reviewed and updated regularly. In the event of a personal data breach likely to result in risk to your rights and freedoms, we will notify the competent authority within 72 hours and affected data subjects within 3 working days, in accordance with the Executive Regulations.

10. International Data Transfers

Our primary data processing takes place within the Arab Republic of Egypt. To the extent that any data is transferred to service providers outside Egypt, such transfers are conducted only in compliance with Egyptian Personal Data Protection Law No. 151 of 2020, including applicable adequacy decisions or equivalent safeguards as required by the Personal Data Protection Centre.

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Cookie Policy

This Cookie Policy explains what cookies are, which cookies Murafeek uses, and what your options are. By continuing to use the Murafeek website or App, you acknowledge that you have read and understood this Cookie Policy.

1. What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They may be “session cookies” (expire when you close your browser) or “persistent cookies” (remain until deleted).

2. Cookies We Use

Murafeek uses only strictly necessary cookies for the following purposes:

• Authentication and session management: to keep you logged in and secure your session
• Basic platform performance and stability: to ensure the website functions correctly
• Security: to protect against CSRF and similar attacks
• Language preference: to remember your selected language for the duration of your session

3. What We Do Not Use Cookies For

We do not use cookies or similar tracking technologies for:

• Advertising or remarketing
• Tracking your behaviour across other websites
• Building personal profiles or behavioural data
• Third-party analytics (such as Google Analytics)
• Any commercial or marketing purpose

4. Managing Cookies

You can manage, block or delete cookies at any time through your browser settings. Blocking strictly necessary cookies may affect login and session functionality. If you continue to use the Platform after being informed of our cookie use, you accept this Cookie Policy. If you do not accept even strictly necessary cookies, you should discontinue use of the Platform.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

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Contact

For any questions, concerns or requests relating to these Terms, Privacy Policy or Cookie Policy:

Email: support@murafeek.com
Website: www.murafeek.com

© [current_year] Murafeek. All rights reserved.